Support

Contact

Write to support@mursten.app. We normally reply within two business days.

Mursten is a service from Kara Technologies, company reg. no. (CVR) 45298523.

Account and sign-in

You can sign in with email and password, with your phone number (SMS code), with Sign in with Apple or with Google. It is the same account in the app and on mursten.app.

Forgotten your password? Choose “Forgot password” on the sign-in screen and we will email you a link.

Delete your account

In the app, go to Profile → Account → Delete account. On the website, go to My profile → Delete your account. This permanently deletes your account and the data connected to it — listings, messages and photos. It cannot be undone.

Cannot sign in? Write to support@mursten.app from the email address on the account, and we will help you.

Report content or a user

Every listing and every user can be reported in the app: open a home and use the ••• menu, or use the ••• menu inside a conversation.

You can also block a user from the same menu. Blocked users are listed under Profile → Account → Blocked users.

We review reports and normally act on them within 24 hours.

Staying safe while house hunting

Never transfer money or share MitID, NemID or card details before you have seen the home.

Mursten does not handle payments. Everything is arranged directly with the landlord.

Report anything that looks like a scam — it helps everyone.

Privacy and personal data

Read how we process personal data in our privacy policy.

Questions about your data can be sent to support@mursten.app.